Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

CREDIT/DEBIT CARDS:

We accept credit card payments with Visa, Mastercard, Maestro, Switch, Visa Electron and Solo cards. If you would prefer to pay by phone, please call Planet3 Sales on: +44 28 87750350

CHEQUES:

We also accept payment by cheque. All cheques should be made out to "Robosys Ltd". You should allow 10 working days for cheques to clear, after which the goods will be despatched (subject to stock availability).

You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (i.e. the day of purchase). The Cancellation Period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. Goods must be returned in an unused state, and in their original packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (i.e. 30 days from the date the invoice was posted or given). This does not affect your statutory rights as a consumer.

Shipping and Handling

Goods should be inspected before they are signed for. Goods should be REFUSED if they are obviously seriously damaged in transit. You must notify us via email within 24 hours if your goods are subsequently found to be damaged.

Delivery Schedule

Most items are kept in stock, and therefore we aim to deliver your order right away. You should normally expect to receive your order within 1-5 business days - however it may take longer if items are out of stock. We will keep you informed of any delays.

Deliveries are normally between 9-5PM weekdays, but alternative arrangements can be made. Please contact us for details.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Privacy Policy

www.planetdirect.com do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. You can turn off cookies within your browser by going to ’Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

If you have any queries on our Privacy Policy, please send an email to info@planet3direct.com

Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998. We DO NOT hold ANY credit card details at all.

All information held is accessible and used only by Planet3, Robosys Ltd to necessitate order processing and delivery of goods. From time to time Planet3, Robosys Ltd may send, via email, news of offers and new products that are available from us. If you do not wish to receive such email, please opt out by sending an email with the subject "DON’T SEND" to info@planet3shop.com

Data collected by this site is used to:

Take and fulfil customer orders

Administer and enhance the site and service

Only disclose information to third-parties for goods delivery purposes

Returns Policy

- RETURNS & COMPLAINTS

We want you to be completely happy when you shop with us. Occasionally though, you may want to return items. Under our 7 day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us unused. The item must be in its original condition, with all packaging materials, manuals and accessories intact within 7 days of the date you received the item. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

If you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: info@planet3shop.com - we will acknowledge your complaint within 2 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.